FAQ
- Why message status is 'Accepted' but end user did not receive my message?
- Will I be charged when a message is failed?
- What is a message credit?
- What's the setup process like?
- What type of support is offered?
- Could we receive replies from our subscribers/group members?
- Do you only offer long code (10-digit) telephone numbers?
- Do I need to have written authorization from customers to send SMS?
- What does it mean an active account?
- Is there any expiration date to use my credits purchased ?
- How can add the web widget on my website?
- How can I upload bulk subscribers?
- Can you get a local number when you sign up for your service?
- I currently have email addresses of my customers, how do I can start sending them info via text messaging?
- Why my message status is 'sent' but not 'delivered'?
- Is there a limit on the number messages I can send?
- How do I upload contacts with a CSV file?
- How long does the service take to set up?
- Will my SMS credits expire?
- Can I schedule messages to be sent at a later date?
- How long do messages stay in my inbox for?
- Why are my messages using up two credits?
- What is Pony Express HQ?
- Can I import my contacts into my Pony Express account?
- How can I check if a message has been sent?
- Can people opt-out of my phone number?
- Do I need a mobile phone?
- Can I receive replies?
- How do I see my received messages?
- What is an MMS message?