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  1. Pony Express HQ
  2. FAQ

FAQ

  • Why message status is 'Accepted' but end user did not receive my message?
  • Will I be charged when a message is failed?
  • What is a message credit?
  • What's the setup process like?
  • What type of support is offered?
  • Could we receive replies from our subscribers/group members?
  • Do you only offer long code (10-digit) telephone numbers?
  • Do I need to have written authorization from customers to send SMS?
  • What does it mean an active account?
  • Is there any expiration date to use my credits purchased ?
  • How can add the web widget on my website?
  • How can I upload bulk subscribers?
  • Can you get a local number when you sign up for your service?
  • I currently have email addresses of my customers, how do I can start sending them info via text messaging?
  • Why my message status is 'sent' but not 'delivered'?
  • Is there a limit on the number messages I can send?
  • How do I upload contacts with a CSV file?
  • How long does the service take to set up?
  • Will my SMS credits expire?
  • Can I schedule messages to be sent at a later date?
  • How long do messages stay in my inbox for?
  • Why are my messages using up two credits?
  • What is Pony Express HQ?
  • Can I import my contacts into my Pony Express account?
  • How can I check if a message has been sent?
  • Can people opt-out of my phone number?
  • Do I need a mobile phone?
  • Can I receive replies?
  • How do I see my received messages?
  • What is an MMS message?
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